Frequently Asked Questions2022-12-04T18:04:04+13:00

Frequently Asked Questions

Do you offer a warranty?2022-12-15T13:41:06+13:00

Yes. We have uncompromising standards when it comes to the quality of our trailers. We have a standard three-year warranty on all trailers. This does not include the electrics on hydraulic trailers, tyres, and jockey wheels. The trailer should also not have been involved in any accidents.

This comprehensive 3-year warranty gives you peace of mind that our excellent workmanship, quality raw materials, and thoughtful designs are backed with three years of assured hauling, carting and shifting.

Our hot-dipped galvanised aluminium frames are strong, our construction sturdy, and our focus on highly robust designs means you can trust our trailers.

What are the lead times for your trailers?2022-12-04T17:10:16+13:00

Most trailers can be available within two working days, with larger specialist trailers needing 1-2 week lead times. Assembly in Auckland includes rigorous checking to ensure our quality standards are met.

Where are you located?2023-02-02T17:34:21+13:00

Our main offices are in Auckland, East Tamaki. We also have branches in Riverhead, Whangarei, Kerikeri and Hamilton.

Head office: Auckland – East Tamaki

  • 44 Neilpark Drive, East Tamaki, Auckland
  • Tel: 0800 888 491
  • Email: info@luccatrailers.nz
  • 7:30 am – 5 pm Monday to Friday
  • 8 am – 2 pm Saturday

Auckland – Riverhead branch

  • 2 Arthur Street, Riverhead, Auckland
  • Tel: 0800 888 491
  • Email: info@luccatrailers.nz
  • 8 am – 5 pm Monday to Friday
  • 8 am – 12 pm Saturday

Whangarei – collection only

  • Pick-up location by prior arrangement
  • 54 Great North Road, Springs Flat, Whangarei
  • Tel: 0800 888 491
  • Email: info@luccatrailers.nz

Kerikeri

  • 36 Skippers Lane, Waipapa
  • Tel: 0800 888 491
  • Email: info@luccatrailers.nz
  • 8 am – 4 pm Monday to Friday

Hamilton (by appointment only)

When and where can I pick up my trailer?2023-02-02T17:18:51+13:00

We have 4 locations. East Tamaki, Riverhead, Kerikeri and Hamilton and a pick-up-only location in Whangarei. See each branch’s site, contact information and trading hours in the “WHERE ARE YOU LOCATED” section. We can also deliver to one of our pickup locations for a pickup surcharge (see “DELIVERY OPTIONS”).

What delivery options do you offer?2022-12-04T17:44:10+13:00

We can deliver to one of our pickup locations for a pickup surcharge:

  • Hamilton – $150
  • Kerikeri – $250
  • New Plymouth – $400
  • Riverhead – $30
  • Rotorua – $275
  • Taupo – $425
  • Tauranga – $275
  • Whangarei – $200

If you need delivery to another location, call us to arrange: 0800 888 491

See “WHERE ARE YOU LOCATED” for pick-up locations or contact us at 0800 888 491 or info@luccatrailers.nz for delivery pickup locations.

Can my friends pick up my order?2022-12-04T17:44:54+13:00

If you want to arrange a pickup with a friend, please call us, and ensure your friend brings your order details on printed paper for confirmation.

Do you ship to the south island?2022-12-04T17:45:16+13:00

We do not provide shipping of trailers and accessories to the South Island. If you would like to arrange a freight company to collect an order, we are happy to accommodate this. Please get in touch with us by phone or email to discuss this.

Do you offer finance?2022-12-04T17:45:43+13:00

To discuss finance options, please call us on 0800 888 491. We have a great partnership with MTF Finance Hamilton, who are experienced in trailer finance. Give them a call on 07 847 1122.

Do I need to do a change of ownership when buying a trailer?2022-12-04T17:46:30+13:00

Yes, to take legal ownership of your trailer once you buy it from Lucca Trailers, you need to complete a change of ownership on the NZ Transport Agency website. For complete instructions, read our change of ownership guide here.

Where are Lucca Trailers made?2022-12-04T17:46:59+13:00

Our trailers and made and galvanised in China and then assembled in New Zealand under the watchful eyes of expert engineers to ensure high quality.

Can I come and see you now?2023-02-02T17:16:46+13:00

Yes, visit us at any of our branches during opening hours. See each branch’s location, contact information and trading hours in the “WHERE ARE YOU LOCATED” section.

What stock do you have available?2022-12-04T17:47:49+13:00

Our website will usually show the currently available stock at each branch. If it’s unavailable on the website, please email info@luccatrailers.nz with your order enquiry.

Where can I see pricing information?2022-12-04T17:48:11+13:00

Our website has the most up-to-date pricing information. For custom enquiries, special request work, or bespoke builds, please email info@luccatrailers.nz and vaughan@luccatrailers.nz.

Where can I find technical information about a trailer?2022-12-04T17:48:37+13:00

Our website contains the technical details for each trailer and the accessories available.

If there is specific technical information about the trailers or accessories not listed on the website, please send details of the enquiry to info@luccatrailers.nz and vaughan@luccatrailers.nz.

What are payload, tare weight, ATM and GVM?2022-12-04T17:49:24+13:00

Payload is the maximum weight limit that the trailer can hold. It excludes the weight of the trailer.

Tare Weight is the weight of the trailer on its own.

ATM (Aggregate Trailer Mass) weight is the combined weight of the payload capacity and tares weight.

GVM (Gross Vehicle Mass) is the maximum total mass of a fully-loaded motor vehicle as specified by the vehicle manufacturer. Effectively the trailer and the weight it can hold. The vehicle tare weight plus the maximum payload.

Ensure you’re clear on these numbers to check that your towing vehicle can handle them.

Do you have 50mm and dual 50mm and 1 7/8 couplings?2022-12-04T17:49:44+13:00

We have both 50mm and 1 & 7/8th couplings. New Zealand is one of the only countries worldwide that allow both sizes. A 50mm and dual coupling are an extra cost.

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